Company is confused, and i had 31 positive surveys which was double any one else amount, so apparently I was good enough to help customers with their needs, and get raving reviews, but not good enough to keep my job. And i got terminated because of not getting the callers email even tho it was 3rd party outside tech for said customer.
#Carbonite reviews to work there software#
Marketing, Sales and Support never talk, support always lost on marketing emails.Ĭarbonite software seems to break with a new issue every month. They got bought out by OpenText a Canadian companty, so expect major changes like no specials or discount codes to goad sales. They are expanding to fast and seeping money. Carbonite was supposed to be a lite sales job but apparently they had just bought a ton of company the previous years. However, that is where everything went down hill. The company seemed good to start form the temp agency i was working with. Got hired end of September 2019 got laid off in June 2020. Lewiston office still exists for business and higher-tier support reps, and I suspect so they can still - more. based, but now it's just a skeleton of what it was a few years ago because they contracted a Jamaican call center for the bulk of contact because it was cheaper. This company received a lot of publicity because it hired tech support that was U.S. Where before it was about getting people on the right product it is now looking for any and every opportunity to try to sell people a higher plan, whether they really need it or not. Have actually seen people be told by their manager that if they don't improve their sales figures, they would be fired for "insubordination". They cleverly brand it as 'improving the customer experience' but let's be clear, there are sales quotas you MUST meet to avoid punitive action or firing. What was always touted in the past as "Not a Sales Position" has become all about sales. Center was constantly winning global awards for customer service with satisfaction numbers that regular call centers can barely reach halfway to.Īt this point, it has shifted to a different company. Customer happiness was at award-winning levels and it was an honest company that would make sure you had the right product, but would not try to upsell a customer to a product they really didn't need just to make a quick buck. That focus on customer care was what made it different from competitors with tech support based out of third-world countries, and it showed.
Was very much about the customer experience when I started years ago.
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